Refund and Returns Policy
1. General Policy
At quaintshop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or return in accordance with the conditions set out below.
2. Eligibility for Returns
2.1. Time Frame
Requests for a return must be submitted within 30 calendar days of the delivery date. After this period, items are no longer eligible for a refund or exchange.
2.2. Condition of Items
- Items must be unused, unworn, and in their original packaging.
- All tags, labels, and accessories must be included.
- Products that show signs of wear, damage, or alteration will be rejected.
2.3. Non‑returnable Items
The following categories are not eligible for return or refund:
- Personalized or custom‑made products
- Final‑sale items marked as “Clearance” or “No Returns”
- Digital downloads and gift cards
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:
- Order number
- Reason for return
- Preferred resolution (refund or exchange)
3.2. Shipping the Return
Once approved, you will receive a prepaid return label via email. Pack the item securely, attach the label, and drop it off at the designated carrier. You are responsible for returning the item within the 14‑day window specified in the approval email.
3.3. Inspection and Refund
After we receive the returned merchandise, our team will inspect it for compliance with the policy. If the return is approved, refunds will be processed using the original payment method within 7‑10 business days. Shipping costs are non‑refundable unless the return is due to our error.
4. Exchanges
If you prefer an exchange for a different size, color, or style, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability; if the requested item is out of stock, a refund will be issued instead.
5. User Responsibilities
- Provide accurate contact information when placing an order.
- Inspect the package upon delivery and report any damage within 48 hours.
- Retain proof of shipment when returning items.
6. Legal Disclaimer
This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website. Continued use of the site after modifications constitutes acceptance of the updated terms.
7. Contact Information
If you have questions or need assistance, please reach out to us:
- Email: [email protected]
- Phone: +1(806)737-9486‑9486
- Address: 123 Main Street, Anytown, USA